Returns and exchanges
Sleepy Merino offers a Reply Paid number for returns where we are at fault. If you would like to exchange for other reasons, you will pay to return the item, and we will cover the cost of sending the new item to you.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with tags attached.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, please mail to: Sleepy Merino, 106 Byron St, INVERELL NSW 2360, Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.